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What Governs Your Account on dbtk3

Access to dbtk3 and its services — including deposits via bKash, Nagad, and Rocket — is subject to the laws of your jurisdiction and applies only to eligible regions. Before you open an account, read these terms so you know exactly where you stand.

Jurisdiction-dependent accessbKash, Nagad, Rocket account rulesUser rights and data handlingAccount eligibility requirementsContact path for legal queries
dbtk3 What Governs Your Account on dbtk3
LEGAL CONTACT PATHS

How to Reach Us About Legal Matters

If you have a question about your rights, account eligibility, or how these terms apply in your region, our support team can help clarify the position. Wallet-related legal queries — covering bKash, Nagad, or Rocket transactions — are handled through the same channels as general account support.

Live Chat Open the chat widget from any page on dbtk3. A support agent will respond and can direct your legal query to the right team.
Email Support Write to our support address for formal legal queries, account eligibility questions, or requests to review your personal data on file.
Account Help Centre Log into your account on dbtk3 and navigate to Account Help for step-by-step guidance on submitting a legal or data request.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account Rights

Your account data — including payment method details linked to bKash, Nagad, or Rocket — is held under strict access controls. We retain only what is needed to operate your account and meet our compliance obligations. You can request a copy of your data or ask us to correct inaccurate records at any time through the support channels above.

Data Retention

We keep your account data for the period required by applicable compliance rules. Once that period ends, data is deleted or anonymised from our systems.

Cookie Policy

dbtk3 uses session and preference cookies to keep your account login active and remember your wallet selection between visits.

Account Security

All account access is protected by OTP verification tied to your registered mobile number. Wallet-linked actions via bKash, Nagad, or Rocket require PIN confirmation on the wallet side.

Change Requests

To update personal details or request data deletion, contact support with your account ID. We aim to process verified requests without unnecessary delay.

Answers to Common Legal and Eligibility Questions

These are the questions we hear most often about how our legal terms work, what your rights are, and how eligibility is determined for accounts in Bangladesh.

Access depends on your local law and eligible region. We do not confirm blanket eligibility for any jurisdiction. Check the rules that apply to your specific location before opening an account.

If an account fails an eligibility check after a wallet transaction, the transaction is reviewed under our standard dispute process. Contact support with your account ID and wallet reference to begin that review.

Send a data request through our email support channel or via Account Help after logging in. Include your registered mobile number and account ID so we can verify and process your request.

Yes. Raise a deletion request through support with your account ID. We will action it subject to any retention obligations under applicable compliance rules that require us to hold certain records.

Updated terms are posted on this page at dbtk3/legal/. Continuing to use your account after a revision is treated as acceptance. We recommend checking this page periodically.

Raise a formal dispute via our email support channel. Provide your account ID, the specific decision you are disputing, and any wallet transaction references — bKash, Nagad, or Rocket — that are relevant.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.