Reference

Terms That Cover Your Account And Wallet

Every deposit you send through bKash, Nagad or Rocket, and every bet you place in the lobby, runs on one set of terms — written in plain English and shown here before you open an account.

Account rules in plain EnglishWallet terms for bKash, Nagad, RocketBet and settlement conditionsRead before you open an account
dbtk3 Terms That Cover Your Account And Wallet
HELP DESK

Where To Ask About A Clause

A clause you never asked about is worth less than one you did. Our Bangladesh support desk answers questions on wallet transfers that did not land, on why a cricket market settled a certain way, and on what a specific term means for your account. Reach them from the chat window inside your account wallet, or reply to the email your registration confirmation came from — the agent then sees your account history and the clause you mean.

Chat from your wallet Open the chat bubble inside your account wallet while you are signed in. The agent sees your account and recent wallet transfers, so you do not have to explain the whole history again.
Email the terms desk Reply to the email your registration confirmation came from, or write to the address listed in your account page. Attach the transaction reference for a bKash, Nagad or Rocket transfer and we can trace it.
Wallet transfer check Send the amount, the wallet name and the transaction ID from your bKash, Nagad or Rocket app. With those three details we can confirm whether the transfer is sitting unclaimed or already credited to your balance.
DATA AND ACCESS

How We Hold Account Data

Account data stays tied to the number you registered with. Your one-time codes are for you alone, sessions drop when you sign out on a shared phone, and our team sees a wallet reference rather than your bKash, Nagad or Rocket PIN — we never ask for it. Records are kept while your account is open and for the period local law requires afterwards. To change or close anything, message support from inside your account so we can confirm it is you.

Login and one-time codes

Your password and the one-time code sent to your mobile are yours alone. Our agents never ask for them in chat or by phone, and any message that asks for them is a fake.

Cookies on this page

We use cookies to keep you signed in and to remember the language and wallet you picked. Clearing them signs you out on that device, so only clear a browser you own.

How long records stay

Wallet transfer records and bet history stay on your account while it is open, and for the retention period local law sets after that. Ask support if you want to know which records we hold.

Change or close your account

Ask from inside your account wallet and we confirm the request against your registered number before anything changes. Once closed, the terms on settlement and record keeping still apply to bets placed before that point.

Questions You Send Us About Terms

The same handful of questions reaches our desk most weeks, so we have answered them here in the order they usually come up. Each answer follows the clause it comes from, and if yours is not on the list, the support desk will point you to the exact wording on this page.

Yes. Registering with your mobile number means you accept the terms live on this page at that moment. Read the parts on wallet payments and bet settlement before you send your first bKash, Nagad or Rocket transfer.

A transfer that arrives with a different amount, or from a wallet that is not yours, is held until we match it to your account. Keep the transaction reference and pass it to support.

One account per person and per mobile number. A second account on the same number is closed and any balance on it is handled under the terms, so keep your login to the one you registered.

The result published by the competition organiser does. We settle BPL, IPL and international cricket markets from that, not from a social post or a screenshot; abandoned matches follow the rule written in the terms.

Message support from inside your account wallet so we can confirm the request is yours. Name changes and number changes need a document check before they go through, and the terms explain what we accept.

They can. When a clause changes we publish the new version on this page and the date it takes effect, and continued use of your account after that date means you accept it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.